Refund Policy

Our Refund Philosophy

At BrixFly, we strive to ensure complete satisfaction with our services. We understand that sometimes a service may not meet your expectations or requirements. Our refund policy is designed to be fair and transparent, providing you with peace of mind when purchasing our services.

This refund policy applies to all services offered by BrixFly, including web development, UI/UX design, digital marketing, brand strategy, and content creation services.

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Service Not Rendered: If we have not begun work on your project after payment, you are eligible for a full refund.
• Significant Delay: If there is a significant delay in project delivery (exceeding 30 days beyond the agreed timeline) that is solely our responsibility, you may request a full or partial refund.
• Quality Issues: If the delivered work does not meet the agreed-upon specifications or industry standards, and we are unable to rectify the issues within a reasonable timeframe, you may be eligible for a partial refund.
• Cancellation of Services: If you wish to cancel services after work has begun but before completion, a partial refund may be issued based on the percentage of work completed.

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at refunds@brixfly.com with your order details and reason for the refund request.
2. Our team will review your request within 5 business days and may request additional information if needed.
3. If your refund request is approved, we will process the refund within 10 business days.
4. Refunds will be issued using the same payment method used for the original purchase.

Non-Refundable Situations

Refunds will not be issued in the following situations:

• Change of Mind: If you simply change your mind about a service after work has begun, without any quality issues or delays on our part.
• Completed Projects: Once a project is completed and delivered according to the agreed specifications, and you have approved the final deliverables.
• Unreasonable Expectations: If your expectations exceed what was outlined in the project scope or contract.
• Third-Party Services: For costs related to third-party services or licenses that have already been purchased on your behalf (e.g., domain registration, premium plugins, stock photos).
• Client Delays: If project delays are caused by your failure to provide necessary information, feedback, or approvals in a timely manner.

Refund Amounts

The refund amount will be determined based on the following guidelines:

• Full Refund: Issued when work has not begun on your project or in cases of significant service failure on our part.
• Partial Refund: Calculated based on the percentage of work completed or the extent of the service issues. This will be determined on a case-by-case basis.
• Processing Fees: Please note that payment processing fees (typically 3-5%) may be deducted from refund amounts, as these fees are not refundable to us.

Dispute Resolution

If you disagree with our refund decision, we encourage you to contact us to discuss the matter further. We are committed to finding a fair resolution to any dispute.

If we cannot reach a mutually agreeable solution, you may seek mediation or arbitration through an appropriate third-party service.