Refund Policy

Nature of Digital Services

At BrixFly, we specialize in providing intangible digital services and intellectual property. Unlike physical goods, the services we provide (including but not limited to Web Development, UI/UX Design, Digital Marketing, and Branding) consume time, expertise, and resources that cannot be "returned" or "restocked."

Due to the custom nature of our work and the immediate allocation of resources upon project commencement, all sales are final. By signing a Service Agreement, approving a quote, or submitting payment, you acknowledge and agree that you are purchasing a non-refundable digital service.

General Refund Policy

Our refund policy is strictly governed by the following terms:

• Post-Commencement: Once the Service Agreement is signed and/or the project has officially commenced (defined as the moment our team begins research, strategy, or design work), no refunds will be issued for any fees paid.
• Change of Mind: We do not offer refunds for "change of mind," changes in your business strategy, or financial hardship after work has begun.
• Payment Confirmation: Payment of an invoice is considered an acceptance of the work delivered up to that point and an agreement to the project roadmap.

Project Approvals & Milestones

Our development and design processes rely on a milestone-based approval system to ensure satisfaction throughout the project lifecycle.

• Binding Approvals: When you provide approval for a specific stage (e.g., Wireframes, UI Design Mockups, Content Strategy), that phase is considered complete and accepted. You cannot request a refund for a completed phase based on a desire to change direction in a later phase.
• Revisions: We provide a specific number of revisions as outlined in your Service Agreement. Dissatisfaction with a design style is addressed through these revisions, not through monetary refunds.

Cancellation of Services

We understand that circumstances may change. Clients may cancel their project or service agreement at any time by providing written notice to us.

• No Future Billing: Upon cancellation, we will cease all work and you will not be billed for future milestones that have not been started.
• Payment for Work Done: Any outstanding invoices for work already completed or in progress at the time of cancellation must be paid in full.
• No Retrospective Refunds: Cancellation does not entitle the client to a refund for previous payments or deposits. These funds cover the time and labor already invested by our team.

Exceptions (Non-Delivery)

The only exception to our strict no-refund policy is in the event of non-delivery of service by BrixFly.

If we are unable to deliver the project as per the scope defined in the Service Agreement due to our own inability or failure to perform, a pro-rated refund may be issued for the specific portion of work that was not delivered. This determination is at the sole discretion of BrixFly management.

Chargebacks & Disputes

By engaging our services, you agree not to initiate a chargeback or payment dispute with your credit card issuer or bank for services that have been delivered or commenced.

Initiating a chargeback for valid work performed is considered a breach of contract. We reserve the right to dispute such actions using signed agreements, communication logs, and proof of work deliverables. Additionally, we reserve the right to recover costs associated with disputing invalid chargebacks, including legal fees.